What is case management?
Case management is a collaborative process that typically involves a patient having a dedicated case manager (usually someone from allied health) that assists with the coordination of health assessments, planning, facilitating care, evaluation and advocacy for options and services. Your case manager is there to enable a seamless healthcare experience from start to finish and make the process easier for you. Their tasks will vary according to your unique circumstances, but your case manager can assist with both physical and lifestyle challenges that arise as a result of your pain – from coordinating assessments and care on your behalf to assisting with problems such as an inability to work due to pain.